NEWISER ACADEMY BV TERMS & CONDITIONS FOR SHORT VOCATIONAL TRAINING

Effective date: 26.09.2026

Version: 1.0

1. General

1.1. These Terms & Conditions apply to all short vocational training courses, workshops, examinations and related training services provided by Newiser Academy BV, a company incorporated under the laws of the Netherlands.

1.2. By registering for a Training course, the participant agrees to these Terms.

1.3. These Terms form an integral part of the agreement between Newiser Academy and the Participant.

1.4. If a separate written agreement has been concluded between Newiser Academy and a corporate client or other organisation, that agreement shall prevail over these Terms to the extent of any inconsistency.

1.5. The current version of these Terms is made available to the Participant before registration and may also be published on the Newiser Academy website.

2. Registration

2.1. Registration for a Training course may take place through the Newiser Academy website, registration form, email or another registration method designated by Newiser Academy.

2.2. A registration is subject to availability and is not automatically a guarantee of participation.

2.3. The agreement between Newiser Academy and the Participant is concluded when Newiser Academy confirms the registration in writing or electronically.

2.4. The Participant is responsible for providing accurate and complete registration information.

2.5. If specific entry requirements apply to a Training course, the Participant is responsible for ensuring that these requirements are met before registration.

2.6. Newiser Academy reserves the right to refuse a registration where there is a legitimate reason to do so, including insufficient capacity or failure to meet applicable entry requirements.

3. Payment

3.1. The applicable Training fee is stated on the registration page, quotation, invoice or other written communication provided by Newiser Academy.

3.2. Unless otherwise agreed in writing, the Training fee must be paid before the start of the Training.

3.3. Payment must be made using the payment method specified by Newiser Academy.

3.4. If payment is not received by the applicable payment deadline, Newiser Academy may suspend or cancel the Participant's registration, subject to applicable law.

3.5. Any applicable VAT or other legally required taxes will be charged in accordance with applicable Dutch law.

3.6. The Participant remains responsible for any bank charges or transaction costs charged by the Participant's bank or payment provider, where applicable.

4. Cancellation by the Participant

4.1. A Participant may request cancellation of their registration by notifying Newiser Academy in writing.

4.2. The applicable cancellation rights and any refund will depend on the type of Participant, the Training purchased, the date of cancellation and any mandatory rights applicable under Dutch law.

4.3. Where a statutory right of withdrawal applies to a consumer, such right shall remain unaffected by these Terms.

4.4. Where no statutory right of withdrawal or other mandatory cancellation right applies, Newiser Academy may apply the following cancellation terms:

• More than 14 calendar days before the scheduled start: cancellation without the Training fee, subject to any clearly disclosed administrative or third-party costs that cannot reasonably be recovered;
• 14 calendar days or less before the scheduled start: Newiser Academy may charge a cancellation fee of up to 50% of the Training fee;
• After the Training has started: no refund will generally be provided, except where required by law or expressly agreed by Newiser Academy.

4.5. Newiser Academy may, at its discretion, offer a transfer to another available Training date instead of a refund.

5. Postponement and Transfer

5.1. A Participant may request to postpone their participation to another Training date.

5.2. A postponement is subject to availability and must be approved by Newiser Academy in writing.

5.3. Newiser Academy may charge an administration or transfer fee for postponement where this has been communicated to the Participant in advance.

5.4. A postponement request made less than 14 calendar days before the scheduled start date may be treated as a cancellation.

5.5. Unless otherwise agreed, a Participant may transfer their registration only once.

6. Minimum Number of Participants

6.1. Newiser Academy may establish a minimum number of Participants required for a Training course to proceed.

6.2. If the minimum number of Participants is not reached, Newiser Academy may cancel or postpone the Training.

6.3. In such circumstances, Newiser Academy will inform affected Participants as soon as reasonably possible.

6.4. If Newiser Academy cancels the Training for this reason, any Training fee already paid for the cancelled Training will be refunded, unless the Participant agrees to transfer their registration to another Training date.

6.5. Newiser Academy shall not be liable for additional costs incurred by the Participant as a result of such cancellation or postponement, except where otherwise required by mandatory law.

7. Absence

7.1. Participants are expected to attend all scheduled Training sessions.

7.2. Absence from a Training session does not automatically entitle the Participant to a refund or reduction of the Training fee.

7.3. Where the Training includes mandatory attendance requirements, the Participant may be required to meet those requirements in order to receive a certificate or to participate in an examination.

7.4. Newiser Academy may, where reasonably possible, provide information regarding missed sessions, but is not obliged to provide individual make-up sessions unless expressly agreed.

8. Illness

8.1. If a Participant is unable to attend due to illness, the Participant should notify Newiser Academy as soon as reasonably possible.

8.2. Illness does not automatically entitle the Participant to a refund.

8.3. Depending on the circumstances and availability, Newiser Academy may offer a transfer to a future Training date.

8.4. Any statutory rights of the Participant remain unaffected.

8.5. Participants should not attend in-person Training where they are suffering from a contagious illness that may reasonably pose a health risk to other Participants or staff.

9. Cancellation or Postponement by Newiser Academy

9.1. Newiser Academy reserves the right to cancel or postpone a Training course due to circumstances including, but not limited to:

• insufficient number of Participants;
• illness or unavailability of a trainer;
• venue or technical problems;
• force majeure;
• safety concerns;
• circumstances beyond the reasonable control of Newiser Academy.

9.2. In the event of cancellation, Newiser Academy will, where reasonably possible, offer the Participant:

a. participation on an alternative date; or

b. a refund of the Training fee paid for the cancelled Training.

9.3. Newiser Academy will communicate any cancellation or postponement as soon as reasonably practicable.

9.4. Newiser Academy will not be liable for indirect losses, travel costs, accommodation costs or other consequential expenses arising from cancellation or postponement, except where such liability cannot legally be excluded.

10. Refunds

10.1. Where a refund is due, Newiser Academy will process the refund within a reasonable period after confirmation of the Participant's entitlement to the refund.

10.2. Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed.

10.3. Where a third party has paid the Training fee on behalf of the Participant, the refund may be made to the original payer where appropriate.

10.4. No refund will be made where the Participant has already received the full Training service and no statutory or contractual refund right applies.

11. Examination

11.1. Where a Training course includes an examination or assessment, the Participant must comply with the applicable examination rules and instructions.

11.2. Newiser Academy may require identification before or during an examination.

11.3. Cheating, plagiarism, impersonation, use of unauthorised materials or other forms of examination misconduct may result in the examination being declared invalid.

11.4. In cases of suspected examination misconduct, Newiser Academy may investigate the matter and may refuse to issue a certificate where the examination requirements have not been validly met.

11.5. Any additional examination or resit fees will be communicated to the Participant before the relevant examination or resit, where applicable.

12. Certificate

12.1. A certificate may be issued to a Participant who successfully completes the applicable Training requirements.

12.2. Depending on the Training course, certificate requirements may include:

• minimum attendance;
• successful completion of an examination or assessment;
• completion of required assignments;
• compliance with Training requirements;
• payment of all outstanding fees.

12.3. A certificate confirms completion of the relevant Newiser Academy Training. It does not automatically constitute a regulated professional licence, government qualification or legally protected professional title unless expressly stated.

12.4. Newiser Academy may correct administrative errors on certificates and may determine reasonable procedures for replacement certificates.

13. Intellectual Property

13.1. All Training materials, presentations, course manuals, exercises, videos, documents, logos, trademarks, recordings and other educational materials supplied by Newiser Academy remain the intellectual property of Newiser Academy or its licensors, unless expressly stated otherwise.

13.2. The Participant receives a limited, non-exclusive, non-transferable right to use the Training materials for their own personal educational purposes.

13.3. Without prior written permission, the Participant may not:

• reproduce or publish Training materials;
• distribute or commercially exploit Training materials;
• sell, sublicense or transfer Training materials;
• upload Training materials to public or third-party platforms;
• record Training sessions where recording is not expressly authorised.

13.4. Nothing in these Terms transfers ownership of intellectual property rights to the Participant.

14. Confidentiality

14.1. The Participant shall treat confidential information received during the Training as confidential.

14.2. Confidential information may include business information, personal information, case studies, proprietary materials and information expressly identified as confidential.

14.3. The confidentiality obligation does not apply to information that:

• is already publicly available;
• becomes publicly available without breach of these Terms;
• was lawfully known to the Participant before disclosure;
• must be disclosed by law or by order of a competent authority.

14.4. The confidentiality obligations shall continue after completion or termination of the Training where appropriate.

15. Liability

15.1. Newiser Academy will provide the Training with reasonable care and professional attention.

15.2. To the extent permitted by applicable law, Newiser Academy shall not be liable for indirect or consequential losses, including loss of income, loss of business opportunities or loss of anticipated savings.

15.3. Where legally permitted, Newiser Academy's liability for a particular event shall be limited to the amount actually paid by the Participant for the relevant Training, unless the damage results from intentional conduct or deliberate recklessness by Newiser Academy or its management.

15.4. Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited under mandatory applicable law.

15.5. The Participant remains responsible for their own decisions and actions based on information provided during the Training.

16. Privacy

16.1. Newiser Academy processes personal data in accordance with applicable privacy and data protection legislation, including the General Data Protection Regulation (GDPR) and applicable Dutch legislation.

16.2. Personal data may be processed for purposes including:

• registration and administration;
• payment processing;
• communication regarding Training;
• examination and certification;
• compliance with legal obligations;
• quality assurance and improvement of services.

16.3. Further information about the processing of personal data is provided in Newiser Academy's Privacy Policy.

16.4. Participants may have rights under applicable data protection legislation, including rights of access, rectification and, where applicable, erasure, restriction or objection.

17. Complaints

17.1. Newiser Academy aims to provide Training of a high professional standard.

17.2. If a Participant has a complaint regarding the Training or services provided, the Participant should first submit the complaint in writing to Newiser Academy.

17.3. The complaint should include sufficient information to allow Newiser Academy to understand and investigate the matter.

17.4. Newiser Academy will acknowledge receipt of a complaint within a reasonable period and will seek to respond within a reasonable time.

17.5. Participants are encouraged to submit complaints as soon as reasonably possible after the event giving rise to the complaint.

17.6. Submitting a complaint does not affect any statutory rights of the Participant.

18. Applicable Law

18.1. These Terms and the agreement between Newiser Academy and the Participant are governed by the laws of the Netherlands.

18.2. Any dispute arising from or relating to the Training or these Terms shall, subject to mandatory consumer protection rules and other applicable mandatory law, be submitted to the competent court in the Netherlands.

18.3. Where the Participant is a consumer residing in another jurisdiction, mandatory provisions of the law of that jurisdiction that cannot lawfully be excluded by agreement shall remain applicable, where required under applicable law.

18.4. Nothing in these Terms shall deprive a consumer of any mandatory rights or protections available under applicable consumer protection legislation.

18.5. If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect, to the extent permitted by applicable law.